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Privacy Policy

Last Updated: April 22, 2026

At Vape Station, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect information to provide better services to our customers. This includes:

  • Personal Identification Information: Name, date of birth (for age verification), email address, and phone number.
  • Order Details: Billing address, shipping address, and purchase history.
  • Technical Data: IP address, browser type, and device information collected via cookies.
  • Age Verification Data: We may use third-party services to verify that you are over 18 years of age.

2. How We Use Your Information

We use the data we collect for the following purposes:

  • Order Fulfillment: To process and deliver your orders.
  • Age Verification: To comply with legal requirements preventing the sale of nicotine products to minors.
  • Customer Support: To respond to your inquiries and resolve issues.
  • Marketing: If you opt-in, we may send you newsletters and promotional offers.
  • Legal Compliance: To meet our statutory obligations under the Tobacco Products Directive (TPD) and UK law.

3. Data Retention

We keep your personal information only as long as necessary for the purposes set out in this policy, typically for the duration of our business relationship plus any periods required by law (e.g., for tax or age verification records).

4. Sharing Your Information

We do not sell your data. We only share information with trusted third parties to facilitate our services:

  • Payment Processors: To securely handle your transactions.
  • Courier Services: To deliver your products.
  • Age Verification Providers: To ensure legal compliance.
  • Email Service Providers: For managing our communications.

5. Your Rights

Under UK GDPR, you have the following rights:

  • Access: The right to request a copy of your data.
  • Rectification: The right to correct inaccurate information.
  • Erasure: The right to request that we delete your data (subject to legal retention requirements).
  • Object/Restrict: The right to object to or restrict certain types of processing.

6. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage your cookie preferences through your browser settings.

7. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

Important: By continuing to use our website, you acknowledge that you have read and understood this Privacy Policy. Our processing of your personal data is carried out in accordance with the lawful bases described above.